Chick-fil-A Foothill Ranch

Roadmap to Growth

Your path to leadership at Chick-fil-A Foothill Ranch

Grow With Us

At Chick-fil-A Foothill Ranch, we believe in investing in our team members. Our roadmap to growth is designed to help you develop leadership skills, build meaningful relationships, and create a lasting impact—both in our restaurant and in your life.

1

Team Member

Your journey begins here. As a Team Member, you'll learn the fundamentals of exceptional hospitality and become part of a team that values excellence.

What You'll Learn

  • Core service standards and second-mile service
  • Operational excellence in Front of House or Back of House
  • Building genuine connections with guests and team members
  • Time management and working efficiently under pressure
2

Trainer

Step into a leadership role by investing in others. Trainers teach new team members our standards and help them grow in confidence and skill.

Requirements & Responsibilities

  • Demonstrate consistent excellence in position proficiency
  • Complete Trainer certification and development program
  • Mentor and develop new team members with patience and care
  • Model our culture and core values daily
  • Provide constructive feedback and encouragement
3

Shift Lead

Lead by example during shifts. Shift Leads ensure smooth operations, guide the team, and make real-time decisions to deliver remarkable experiences.

Requirements & Responsibilities

  • Proven leadership ability and strong operational knowledge
  • Complete Shift Lead training and certification
  • Oversee shift execution and team performance
  • Handle guest concerns with grace and problem-solving skills
  • Support, coach, and encourage team members during service
  • Communicate effectively with leadership about shift needs
4

Assistant Director

Partner with Directors to manage key areas of the business. Assistant Directors take ownership of systems, people development, and strategic initiatives.

Requirements & Responsibilities

  • Demonstrated leadership impact and commitment to excellence
  • Complete Assistant Director development program
  • Manage specific business areas (operations, training, marketing, etc.)
  • Develop and mentor Shift Leads and Trainers
  • Drive measurable results in your area of responsibility
  • Collaborate with leadership on strategic planning
  • Uphold culture and ensure team member engagement
5

Director

Lead major functional areas of the restaurant. Directors shape strategy, develop leaders, and ensure operational excellence across all shifts.

Requirements & Responsibilities

  • Proven ability to lead teams and drive sustainable results
  • Complete Director leadership development program
  • Oversee critical business functions and set strategic direction
  • Develop Assistant Directors and build future leaders
  • Own accountability for operational metrics and guest satisfaction
  • Partner with Operator on vision, culture, and long-term goals
  • Represent the restaurant in the community and industry
6

Executive Director

The highest leadership role in our restaurant. Executive Directors serve as the Operator's right hand, leading the entire leadership team and shaping the future of the business.

Requirements & Responsibilities

  • Exceptional leadership, vision, and proven business acumen
  • Complete Executive Director certification and ongoing development
  • Serve as second-in-command and strategic partner to the Operator
  • Lead and develop the entire Director team
  • Drive overall restaurant performance and long-term growth
  • Champion culture, values, and team member experience
  • Represent the Operator in community and corporate engagements
  • Mentor future restaurant Operators and leaders

Ready to Grow?

Your leadership journey starts with a single step. Let's talk about where you are today and where you want to go tomorrow.

Visit Team Portal